Help for local businesses
Short, practical guides to showing up on Google Maps. No jargon, steps checked against Google's own help pages.
Google reviews
- How to get more Google reviewsA simple routine to get more Google reviews every week: when to ask, how to send your review link, and what Google doesn't allow.
- How to respond to Google reviewsHow to reply to Google reviews on your Business Profile, what to say to good and bad reviews, and the mistakes to avoid. With example replies.
- How to ask customers for a Google reviewWhat to say when you ask for a Google review, with copy-ready text message, email and in-person scripts, plus when to ask and when to follow up.
- How to remove a bad Google reviewWhich Google reviews can be removed, how to report one from your Business Profile or the Reviews Management Tool, how to appeal, and what to do when a review stays up.
Showing up on Google Maps
- How to check where you rank on Google MapsWhy searching for yourself on your own phone gives the wrong answer, and how to see where your business really ranks on Google Maps across your whole service area.
- Why your business isn't showing on Google MapsThe common reasons a business doesn't show on Google Maps, from verification and suspensions to distance and categories, and how to fix each one.