Terms of service

These terms are an agreement between you and Am I Found LLC ("we", "us") for Am I found? at amifound.ai and app.amifound.ai (the "Service"). By running a free scan, creating an account or paying for a plan, you agree to them. If you accept for a business, you confirm you can bind it. You must be 18 or older to use the Service.

1. The Service

Am I found? runs Google Maps searches from points around your business, shows where you rank, compares you with nearby businesses, scores your visibility and suggests fixes. Depending on your plan, we also do work for you: alerts and monthly reports, replies to your Google reviews, Google posts with photos, a photo library and weekly suggestions. Plans and what they include are on the pricing page. We may improve or change features; we won't materially reduce a paid plan during a period you've already paid for.

2. Results are estimates, not promises

Google personalises results by location, device, history and time, so the ranks we record are a snapshot from our search points and may differ from what any one person sees. Our search-data providers run searches as if from each point, without anyone's personal history, so results can differ from a direct Google search. Competitor information comes from public or third-party data and may be incomplete, delayed or inaccurate; naming a competitor doesn't imply any link with or endorsement by them. The Visibility Score is our own analytical measure; it isn't a Google metric or ranking factor, and Google doesn't produce or endorse it. We don't guarantee any ranking, traffic, calls or revenue, and following our suggestions doesn't guarantee a better position. We are not affiliated with or endorsed by Google. Google, Google Maps and Google Business Profile are trademarks of Google LLC.

3. Accounts

You need an account for paid plans. You sign in with a link we email you, or with a password if you set one. Keep that email account and your sign-in details safe and tell us at once about any unauthorised use. You're responsible for what happens under your account and for the people you invite.

4. Plans, billing and renewal

• Plans are priced per location (one Google Business Profile) and charged in US dollars through Stripe, plus any tax due.
• Monthly plans renew automatically each month, and annual plans each year, at the then-current price, until you cancel. Before an annual plan renews we email you at least 30 days ahead with the amount, the date and how to cancel. We also email you before any price change.
• Founding pricing (33% off) is available to the first 25 qualifying paid accounts. It lasts 12 consecutive months from the first paid subscription, can't be paused or transferred, and then the normal price applies. If a founding subscription is cancelled, the discount ends and can't be restored unless we agree otherwise.
• Extra services are $10 a month each; extra locations are 20% off their plan. Upgrades take effect straight away, with a pro-rated charge for the rest of the period. Downgrades, removing an add-on, and switching from annual to monthly take effect at your next renewal.
• If a payment fails we'll retry and tell you; after 14 days we may pause the account until it's paid.

5. Cancelling and refunds

• Cancel any time from Manage billing on your account page, with no call or email needed, or by emailing support@amifound.ai.
• Monthly: cancelling stops the next renewal; you keep access to the end of the month you've paid for. No partial refunds.
• Annual: cancel within 30 days of paying and we refund the annual payment, including recurring add-ons bought with it, minus one month at the monthly price for your plan and add-ons (for example, Growth: $1,500 paid, $150 kept, $1,350 refunded); access ends when the refund is made. After 30 days, cancelling switches off renewal and you keep access until your year ends; no partial refunds.
• Free scans cost nothing and need no cancelling.

6. Free scans

Free scans are for checking your own business or, for agencies, a prospect you're speaking to. We limit free scans per business, email address and IP address, and may decline or stop any that look automated or abusive.

7. Google access, replies and posts

To use features that read or act on your Google Business Profile, you add our Google account as a Manager of your profile. You confirm you're allowed to manage the profile and to give us that access, and you authorise us to use it as described in our Privacy Policy.

Google Business Profile is a free Google product; our fees are for our service, not for the profile. See Google's tips on working with a third party.

On plans that include them, you choose on your Setup tab how review replies and Google posts are handled: we publish each one after you approve it, or, only if the business owner has ticked the consent box for it, we publish automatically: replies to 4 and 5 star reviews, and posts in the posting mode you pick (5-day auto-publish or fully automatic). Replies to 1–3 star reviews always wait for a person, and even with automatic replies on, the first 10 replies for each location wait for your approval. Everyone starts on approve-each. You can change this, withdraw consent, and edit or skip anything before it's published, at any time. We email you each review reply we publish and list published posts in your weekly email, so you hear about anything we change on your profile within two days.

Whichever you choose, what's published on your profile is your content and your responsibility. We take reasonable care, including checks on anything published automatically, but we don't guarantee the wording of any reply or post. Google may also decline or remove content. You can disconnect at any time with Disconnect Google on your Setup tab or by contacting support; we stop automatic actions straight away and remove our access within the time Google's policies require.

Written with AI. Replies, posts, suggestions and photo descriptions are drafted with AI tools. Replies and posts that are set to publish automatically are subject to automated checks before publication. Content that fails those checks is held for review. We use AI providers through commercial services that, under the terms applicable to our use, do not use our customer content to train their general models. You're responsible for the business facts you save on your Setup tab being accurate; posts and replies only make claims about results, credentials, offers or guarantees that appear in those facts, your monthly note or your real reviews. If you use "Ask for changes", we rewrite that post with AI from your note and the new version waits for your approval. AI can make mistakes, so please read what we prepare, especially anything about prices, availability or promises to your customers. We don't promise that AI-drafted wording is accurate, complete, or unlike content published elsewhere.

8. Acceptable use

Don't: resell or share the Service outside an agency partner agreement; scrape, copy or reverse-engineer it; get round usage limits; use it to harass businesses, post fake reviews, or ask for reviews in ways that depend on what the customer will say (such as rewards for positive reviews); upload unlawful content; or break Google's terms or any law. We may suspend accounts that do.

9. Your content and data

You keep ownership of what you give us (business details, searches, photos, notes, replies and posts). You give us permission to use it to run and improve the Service. We may use aggregated or de-identified information to run, analyse and improve the Service, such as average Visibility Scores by industry, built from our own ranking data and never from Google Business Profile data. Aggregated information never identifies you or your business, and we use it only where provider terms and the law allow. We don't use Google user data for anything Google's API policies prohibit. Our Privacy Policy explains how we handle personal information.

Photos. You confirm that you own or have permission to use the photos you provide and have obtained any permissions, releases or consents required by law for us to use and publish them as described here. You let us copy, resize, describe and publish them on your Google profile and include them in your reports. We don't use your photos for anyone else.

Feedback. If you send us ideas or suggestions, we may use them freely, without paying or naming you.

Publicity. We may name your business as a customer and show your logo on our website and in our marketing. If you'd rather we didn't, email support@amifound.ai and we'll stop within 30 days.

10. Our property

The Service, software, reports, score formula, designs and the Am I found? name and logo belong to us. Your plan gives you a limited, non-transferable right to use the Service. You may use and share reports made for your business for your own business and marketing purposes, but you may not reproduce the scoring method, build a competing scoring product from the Service, or systematically extract its data.

11. Agency partners

Agencies on partner pricing also agree to a separate partner agreement, which wins over these terms if they conflict. Partners are responsible for their clients' use and for having permission to track their clients' businesses.

12. Availability

We aim for the Service to be available all the time but don't promise it. Scans depend on Google, DataForSEO and other providers, and may sometimes run late or fail; when a weekly scan fails we'll re-run it where we can.

Google and our other providers. Google decides who can manage Business Profiles and what can be published on them. It can suspend a profile, reject or remove content, or change or end the access we use, and our search-data and AI providers can change their services too. We're not responsible for their decisions or downtime. If a change outside our control stops a core feature of your plan, we'll tell you; you can cancel, and if you paid annually we'll refund the months you haven't used.

13. Disclaimers

In plain English: we work hard to get things right, but we can't promise the Service is perfect.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND WE DON'T PROMISE THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DON'T ALLOW THESE EXCLUSIONS, SO SOME OF THEM MAY NOT APPLY TO YOU.

14. Limits on liability

In plain English: if something goes wrong, the most we owe you is what you paid us in the past year.

TO THE EXTENT THE LAW ALLOWS, WE'RE NOT LIABLE FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, OR FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSSES. OUR TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE FIRST CLAIM AROSE (OR $100 IF YOU'VE ONLY USED FREE SCANS); HAVING MORE THAN ONE CLAIM DOESN'T RAISE THIS LIMIT. NOTHING HERE LIMITS LIABILITY THAT CAN'T LAWFULLY BE LIMITED, INCLUDING LIABILITY FOR FRAUD OR WILFUL MISCONDUCT. SOME STATES DON'T ALLOW THESE LIMITS, SO SOME OF THEM MAY NOT APPLY TO YOU. OUR PRICES REFLECT THESE LIMITS, AND THEY APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

15. Indemnity

You'll defend, indemnify and hold harmless Am I Found LLC and its officers, employees and agents against claims arising from your content, your use of the Service in breach of these terms, your breach of law or third-party rights, or a Business Profile you didn't have authority to manage. We'll tell you promptly about any such claim; we may control its defence with your cooperation, and you won't settle it without our written consent.

16. Ending the agreement

You can stop using the Service at any time. We may suspend or end your access for a serious or repeated breach, or for non-payment, and will tell you why. Sections 2, 9 to 15, 17 and 19 continue after the agreement ends.

17. Governing law

Florida law governs these terms. Before either of us starts a claim, we'll email the other a short description of it and try in good faith to settle it within 30 days. Disputes go to the state or federal courts in Orange County, Florida, and you and we agree to their jurisdiction. Either of us can use small-claims court for qualifying claims.

18. Changes and notices

We may update these terms. For material changes we'll email account holders at least 14 days ahead; continuing to use the Service after that means you accept them. We send notices to your account email; send yours to support@amifound.ai.

19. General

• Whole agreement. These terms, our Privacy Policy, the plan and price shown at checkout, and any partner agreement are the whole agreement between us about the Service. On anything about personal information, the Privacy Policy controls.
• If part doesn't hold. If a court finds part of these terms unenforceable, the rest still applies, and that part is changed as little as needed to make it enforceable.
• No waiver. If we don't enforce something straight away, we can still enforce it later.
• Transfer. You can't transfer these terms without our written consent. We may transfer them as part of a sale, merger or reorganisation of the business, and they continue to apply.
• Events beyond our control. Neither of us is responsible for delays caused by events outside reasonable control, such as outages at Google or our providers, power or internet failures, or storms; payments still fall due.
• Independent businesses. These terms don't create a partnership, employment or agency between us.
• Notices by email. You agree we can give you notices electronically, and that they count as written notice.
• Accessibility. We aim to meet WCAG 2.1 level AA on our website and dashboard. If something is hard to use, email support@amifound.ai and we'll help.

20. Contact

Am I Found LLC, 12169 Bracco St, Winter Garden, FL 34787 · support@amifound.ai